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Zoom Office Hours

Allow Sarah to help you with:

  • Editing your Profile
  • Setting up Office Hours/Appointments
  • Creating or updating your Service info
  • Completing a Progress Survey
  • Understanding the process of Tracking Items (Flag, Referral, Kudos, To-Do)
  • Overall navigation of the Starfish system!

Thursdays – 2:00 – 4:00 p.m.

Click to join!

Quarterly Training

  • Fall 2026
    • TBD

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Welcome to Starfish!

Starfish is your go-to tool for supporting student success at Big Bend Community College! Whether you’re an advisor, faculty member, or staff, Starfish helps you stay connected with students and collaborate across campus to ensure no one falls through the cracks.

What Can You Do in Starfish?

  • Raise Flags & Kudos: Let students know when they’re doing well—or when they might need a little extra support.
  • Schedule Appointments: Make it easy for students to find and meet with you. No more back-and-forth emails!
  • Track Student Progress: See a holistic view of a student’s academic journey, including alerts, notes, and outreach.
  • Collaborate with Colleagues: Share insights and coordinate care with other staff and faculty who support the same students.

Why Use Starfish?

  • It’s easy to use and saves time.
  • It helps us catch issues early and celebrate wins.
  • It creates a connected campus where students feel supported by a team.

Getting Started


Updating Your Starfish Profile | video | pdf

Setting Up Your Office Hours | video | pdf

Updating Your Appointment Preferences | video 

Starfish Quick Look | 1 page docx


Responding to a Progress Survey | * video | pdf

(*Using Starfish default video due to FERPA)

Raising a Flag on a Student | pdf

Closing the Loop on a Flag | video


Email Notifications & Appointment Tracking | video

Taking Attendance | * video

(*Using Starfish default video due to FERPA)

Preparing for a Productive Meeting | video


Shared Files (Advising Maps) | pdf

Creating a Success Plan | pdf

Catalog of Services & Kiosk | pdf 

 
Starfish Staff
Jenn Brathovde
Brathovde, Jenn
Director of Advising & Retention
Sarah Williams
Williams, Sarah
Student Retention Coordinator